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⛏️ Minecraft: Java Edition 🌐 Minecraft: Bedrock Edition 🎮 All Game Servers
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Help & Support

Support

Need help? Check the quick links below, browse the FAQ, or send us a message and we'll get back to you.

Quick Links

Get Help Fast

🖥️
Control Panel
Manage your server, view logs, restart
💳
Billing Portal
Invoices, upgrades, cancellations
📡
Server Status
Check if services are online
📚
Documentation
Guides, tutorials, and FAQs
💬
Discord
Chat with us on Discord
✉️
Contact Us
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Service Level Agreement
Our uptime & credit policy
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FAQ

Common Questions

Quick answers to the most frequent support questions.

My server won't start — what do I do? ▾
Check the server console in your panel for error messages. Common causes are insufficient RAM for the selected modpack, or a corrupted world. Try restarting first, then check the logs.
How do I cancel my server? ▾
Log into the billing portal at billing.beyerhosting.com, go to My Services, select your server, and click Request Cancellation. You can choose immediate or end-of-billing-period cancellation.
Can I upgrade my RAM tier? ▾
Yes! Go to the billing portal, find your service, and select Upgrade/Downgrade. Your server will be updated and you'll only pay the difference for the remainder of your billing period.
I forgot my panel password — how do I reset it? ▾
Go to panel.beyerhosting.com and click "Forgot Password" on the login page. A reset link will be sent to your registered email address.
Is there a refund policy? ▾
Refund requests are handled on a case-by-case basis. Contact us within 48 hours of your purchase if you're having issues and we'll do our best to help.
My server is lagging — what can I do? ▾
Lag is usually caused by too many players or mods for the available RAM. Try reducing view distance in server.properties, removing resource-heavy mods, or upgrading to a higher RAM tier.